University and Community Information
BankingDuke Credit Union – (919) 684-6704
On behalf of the Board and staff of Duke University Federal Credit Union, I want to welcome you to the Duke family and your upcoming employment at Duke University Medical Center.
I would like to take a minute to tell you about Duke University Federal Credit Union. The Credit Union is a non-profit financial cooperative owned by those we serve. Credit Union membership is open to Duke employees, Alumni Association members, and your immediate family members.
We are very proud of our wide range of competitive financial services. Here are some of the highlights of the services that will be available to you once you become a member/ owner:
One place for all your financial needs. Introducing the Guess Road Financial Center. Duke University FCU is proud to offer a full range of financial services under one roof. Financial Guidance Counselors are on hand to help you build a budget and manage debt. Financial Planners can help you save for retirement or a child’s college education. A Mortgage Representative can help you buy the house of your dreams. Add to that a full service branch to assist you with deposit and loan needs.
Our checking accounts have NO minimum balance required, NO monthly service charge, and NO per item transaction fee. Overdraft Protection is available with an approved loan application. We offer Direct Deposit, Visa Check Cards, ATM service, and 24/7 phone and internet access to complement our checking account . . . all at no cost to you.
We offer a Visa Credit Card program with low rates and NO Annual Fees, payroll deduction, and many types of savings accounts. Loans for real estate, vehicles, and many worthwhile purposes are offered with fixed or variable rates.
We also offer a Visa Check Card. A Visa Check Card provides the convenience of not having to write a check for purchases, and may be used at any merchant, ATM, or financial institution that displays the Visa logo.
You can find your credit union at http://www.dukefcu.duke.edu. The latest rates, details of current and new services, economic news, and a Duke Credit Union directory are available to you on-line. You can price the car of your dreams and then apply for a loan on our web site. You can also review your account through “Internet Account Access”.
Our hours are very convenient:
Main Office: Monday - Thursday, 8:00am - 5:00pm and Friday 8:00am - 5:30pm
Drive-up window: Monday - Thursday, 8:00am - 5:30pm and Friday, 8:00am - 6:00pm
Guess Road Financial Center:
Monday - Thursday, 8:00am - 5:00pm and Friday 8:00am - 5:30pm
Drive-up window: Monday - Thursday, 8:00am - 5:30pm and Friday, 8:00am - 6:00pm
It is easy to begin receiving these benefits and much more with a Duke University FCU membership. Contact the Credit Union to complete account cards, pay a one-time membership fee, and make a minimum share deposit of $25. To start a checking account, the initial minimum deposit is the cost of your first order of checks.
If you have any questions, need more information, or want to join, please contact Duke University Federal Credit Union at 684-6704, press one for Member Services. You also can visit our web site at http:www.dukefcu.duke.edu or come by either the Main Office at 1400 Morreene Road or the Guess Road Financial Center at 3808 Guess Road.
At Duke University Federal Credit Union, we are here to help you with all of your financial service needs.
Bank of America
We, at Bank of America, would like to invite you to bank with us. We are pleased to offer a special Duke University Medical Center Resident Banking Program that includes a variety of services and benefits:
If you would like to apply for a mortgage, please contact MELISSA CLYBURN at 919-493-9775 or PAM PARKER at 919-493-9772.
If you are not purchasing a home at this time, please contact a Banking Center to open your accounts and join our NEWCOMER PROGRAM.
For the first 3 months, you will receive:
OR With Direct Deposit you may receive MyAccess Checking, which includes:
NORTH DURHAM (919) 956-2276
NORTHGATE (919) 956-2254
RTP (919) 956-2248
SOUTH SQUARE (919) 956-2242
WOODCROFT (919) 956-2262
CCB (Central Carolina Bank) – (919) 683-7777
At CCB, we are proud to say we are celebrating our 100 years as a financial institution and as a member of the Durham community. We are working harder than ever to provide our neighbors the banking services they need, from checking and savings accounts to mortgage loans and home equity lines to computer banking and credit card choices.
Throughout Durham, CCB professionals can offer suggestions on which options best suit your needs. Call or stop by any of the offices, which are convenient to Duke, to experience the top-quality, personal service CCB is committed to providing. (For locations please call the number listed above.)
We will be happy to answer any questions you might have about financial services offered at CCB. We look forward to helping you find a way to a better banking relationship.
First Citizens Bank – (919) 471-8442
SPECIAL PROGRAMS FOR MEDICAL PROFESSIONALS
Wachovia - 1-800 WACHOVIA
Daily Money Management
Crown AccessSM is one of several Crown accounts that offer the benefits of relationship banking.
Borrowing Needs
Planning for Your Future
Other
TO TAKE ADVANTAGE OF THIS OFFER OR FOR MORE INFORMATION, CHOOSE ANY OF THE FOLLOWING OPTIONS:
Contact your Wachovia Representative: Leslie Bryant, 919-881-6176, leslie.bryant@wachovia.com
Visit or call the Wachovia Office:
Erwin Square Branch
2200 West Main Street
Durham, NC 27705
West Durham Branch
2000 West Main Street
Durham, NC 27705
Duke Medical Center Branch
Duke Hospital/Trent Drive
Durham, NC 27710
Woodcroft Branch
4709 Hope Valley Road
Durham, NC 27707
Duke Medical Center
North Hospital
Duke University
ATM Location Only
Fuquay School of Business
Duke University
Science Street
ATM Location Only
Duke University
Bryan Center
ATM Location Only
Duke University
Central Campus
Uncle Harry’s Store
ATM Location Only
Duke University
East Campus
ATM Location Only
Veteran’s Hospital
508 Fulton Street
ATM Location Only
The Wachovia At Work Medical Resident program recognizes the unique set of circumstances you face at this stage in your career. We want to give you exclusive benefits to save you time and money.
Mortgage Offer
For more information contact:
Josey Miketa at 919-419-3566
Anne Watson at 919-419-3568
RBC Centura
RBC Centura Bank’s financial solutions are specifically designed to meet the needs of professionals whose incomes may be modest during early years, who may have some student loan debt, or who may be approaching retirement. As a professional, you will be able to take advantage of having a relationship manager who can offer customized credit, investment, insurance, mortgage, and every day banking solutions. RBC will help you achieve your financial goals during all the stages of your career.
RBC Centura Bank
3412 Westgate Drive, Suite 201
Durham, NC 27707
For more information contact:
Brandie Fintchre, Account Manager
Business Banking
Tel: (919) 687-3798
Fax: (919) 402-9486
Interdenominational services are held in Duke Chapel every Sunday morning at 11 a.m. For further information on the services, concerts, recitals, and programs held in the Chapel, please refer to the Calendar of Events for Duke Chapel. Calendars are available at the Chapel or you may call 684-2572 to have one sent to you.
Room 102, 402 Oregon Street, Central Campus
Telephone: (919) 660-1785
Email: communityhousing@duke.edu
Web Site: http://communityhousing.duke.edu/FMPro?-DB=chodb.Admin&-Format=index2.htm&-FindAny
Duke Community Housing is an off-campus, rental housing resource for Graduate & Professional students and professional affiliates of Duke University. Duke Community Housing provides tools to help you find rental housing options, and information to help you make intelligent decisions about those options.
For personal staff assistance, visit our office in room 102, 402 Oregon Street. Office hours are 8:30 a.m. to noon and 1:00 p.m. to 5:00 p.m., Monday – Friday (closed weekends & holidays). Appointments are recommended.
Duke Forest covers 7,700 acres and serves as a recreational area and a natural outdoor laboratory for the School of the Environment. More than thirty miles of trails and roads within Duke Forest are open to those interested in jogging, walking, horseback riding, or enjoying nature.
For more detailed information, visit their website at: http://www.hr.duke.edu/dukegardens/
The International House is located at the corner of Anderson Street and Campus Drive. The mission of the International House is to: "Assist internationals and their families with orientation and acclimation, enhance cross-cultural interaction through programming and community outreach, and provide advocacy and support for the Duke International Community." On Mondays and Wednesdays at 10 am and at 1:30 pm, and on Tuesdays, Thursdays and Fridays at 1:30 pm we provide orientations in which we cover information about housing, health care, transportation, schools, daycare, English classes, maps, fun things to do and much, much more! Please feel free to contact us at (919) 684-3585, and to visit our website: http://ihouse.studentaffairs.duke.edu/scholar.html
The International Office, located at 300 Alexander Avenue, is available to help any Foreign House Staff Member with visa issues. Clearance from The International Office is required for employment of:
If you have any questions regarding your visa or employment related to foreign medical graduate issues contact Edward Ashworth at telephone (919 )681-8472 or e-mail ashw004@mc.duke.edu.
Medical Center Library
Website: http://www.mclibrary.duke.edu
Telephone (919) 660-1100
Email mclref@mc.duke.edu
Perkins Library System
The William R. Perkins Library and its eleven branches house more than three million volumes and ranks seventh in size among American private university libraries.
Professional School Libraries
Additional professional school libraries include the Ford Library at the Fuqua School of Business, the Divinity School Library, and the School of Law Library.
1201 Front Street, Suite 100, Raleigh, NC 27609
PO Box 20007, Raleigh, NC 27619-0007
(800) 253-9653
http://www.ncmedboard.org/
PO Box 27167
Raleigh, NC 27611
(919) 833-3836
http://www.ncmedsoc.org/index.jsp
A number of publications are produced by the University to provide information about events, policies, projects and other activities of interest to the Duke Community. The Duke Dialogue, Inside DUMC and The Chronicle are free and are distributed at locations throughout the campus.
Duke Dialogues (681-4515) is a news publication for faculty, staff, and employees. This publication reports news specifically about Duke University in the areas of our mission (education, research, and patient care) and our community (people, events, and sports). The Duke Dialogue is a valuable resource to help you stay current with employee events, compensation changes, and new programs.
eDuke is a new way of getting electronic news from Duke University and Medical Center. It comes in three ways:
Subscription to eDuke is free. To subscribe, go to http://eduke.duke.edu/subscribe
INSIDE is the employee newsletter for Duke University Medical Center and Health System (419-5054). Published twice a month, the newsletter reports on Medical Center and Health System news including innovative programs, research advances administrative initiatives, upcoming events, and employment opportunities. http://inside.duke.edu/
The Chronicle (684-3811) is an independent, student‑operated newspaper. This daily publication reports local and national news as well as University news. Each fall the University publishes the Duke University Directory, which contains telephone and address listings for faculty, staff, and students. It also contains other useful information and maps of the campus and hospitals.
Recruitment Office (Employment)
Recruitment and Talent Management recruits, screens and refers candidates for non-faculty job openings at Duke. Open positions are posted on the Duke Human Resources website at http://www.hr.duke.edu for a minimum of seven days. Employees who are interested in applying for an open position submit their resume online via the Duke Resume Builder at http://www.hr.duke.edu. Staff members in the Human Resources Information Center (HRIC) are available from 8:00 am to 5:00 pm Monday through Friday for those who need assistance with the application process. Applicants may either visit the office located at 2024 West Main Street in the Red Mill Building or contact the call center at 684-5600.
The Duke University Stores, owned and operated by Duke University, provides a multitude of services to meet the needs of the University community. The stores feature an extensive selection of merchandise, including school and office supplies, computers, software, office equipment, sundries, and Duke‑imprinted merchandise. The stores are located on West, East, and North Campuses and the Medical Center. The Gothic Bookshop and the Textbook Store in the Bryan Center and the Medical Center Stores in the Facilities Center (between Duke North and South Hospitals) are also available to staff. The Terrace Shop is located at Sarah P. Duke Gardens
Duke Temporary Services (DTS) provides qualified temporary employees to fill the staffing needs at Duke. This diversified pool of employees includes clerical, technical, service, research, clinical, and professional applicants. For information call 681-3132, or visit the DTS office at 2024 West Main Street in the Erwin Mill Building.
You and your family are invited to participate in the many social, cultural, and athletic events sponsored by the University during the year. Art exhibits, visiting speakers, Duke Artist Series, Chamber Arts Society, Broadway at Duke, intercollegiate athletic contests, and numerous other activities are publicized in University publications. Some events are discounted for employees.
The information below is applicable to the benefits plans described in this brochure, except the universal life insurance coverage, as it is not covered under the Employee Retirement Income Security Act.
The plan administrator is responsible for the day-to-day operation and administration of the plan. For example, the plan sets forth requirements for eligibility for plan participation, and the plan administrator makes sure these requirements are met. The plan administrator is also the plan's agent for service of legal process. The name, business address and telephone number of the plan administrator and the employer, and the employer's identification number are:
Director of Benefits Administration
Duke University Box 90502
705 Broad Street
Durham, NC 27708-0502
(919) 684-6723
Employer Identification Number
Duke University 56-0532129
Duke University Health System 56-2070036
Plan Documents
This brochure contains summaries of the plan documents governing the plans sponsored by Duke. Each summary, together with other materials incorporated by reference into this brochure, is intended to serve as the ERISA summary plan description for the plan to which it pertains. None of the summaries contain the complete text of its related plan. The plan document for a plan is the detailed description of the plan's terms and conditions. If there is a conflict between a plan document and its summary, the plan document will control.
To request copies of plan documents, call Benefits Administration. A charge will be made for each copy you request.
Collective Bargaining Agreements
These plans are maintained pursuant to certain collective bargaining agreements. The agreements are available for your inspection in the Staff and Labor Relations department of Duke's Human Resources.
Family Leave Act Compliance
At all times these programs are administered in accordance with the provisions of the Family and Medical Leave Act of 1993. The plan is construed and enforced according to North Carolina laws except to the extent these are superseded by the provisions of ERISA or other applicable federal laws.
Claims Procedure
In the event of your disability, dismemberment, or death, you or your beneficiary must make a written claim for the benefits and provide proof of the claim.
Claim Procedure for Insured Benefits
Several of the plans included in this brochure are insured. A claim for benefits from an insured plan requires that a claim be made for benefits by filing a written claim and proof of death with the underwriter in accordance with the underwriter's guidelines.
Upon written request to the underwriter, you or your beneficiary will be provided with copies of any claim forms or instructions, or advised as to how to obtain the forms or instructions. For your convenience, many claims forms are also available at your Benefits office.
The underwriter determines whether the claim is allowed. If a claim is denied in whole or in part, the underwriter will notify the claimant and explain its procedure for reviewing a denied claim. The underwriter will have sole responsibility for the review of and the final decision on any denied claim and is the named fiduciary for purposes of the review and final decision.
Claims Procedure for All Other Claims Related to the Plan
With respect to all claims or issues not subject to the above claims procedure, including the right of any claimant to participate under the plan, the below claims procedures apply.
You may make a claim by filing a written claim and proof of claim with the Plan Administrator in accordance with procedures and guidelines established from time to time by the Staff Fringe Benefits Committee (the "Committee"). The Plan Administrator will decide whether the claim will be allowed.
Eligibility determination and notification to you or your beneficiary will be made within 90 days after the proof of your loss is received. In the event of special circumstances requiring an extension of time, written notice of extension will be provided to the claimant prior to the expiration of the initial 90-day period. In the event that the claim is wholly or partially denied, written notice will be provided and will also include an explanation of the specific reason for the denial, the provision of the plan on which the denial is based, any additional information necessary to perfect the claim and why that information is needed, and an explanation of the procedure for review of the denied claim. If you wish to appeal the denial, the instructions in the section entitled "Appeal Review" should be followed.
Appeal Procedure
The claimant may appeal a denial of the claim within 60 days by filing a written application for review with the Staff Fringe Benefits Committee. The Committee will fully and fairly review the decision within 60 days following receipt by the Committee of the request for review, or within 120 days if there are special circumstances requiring an extension of time. The claimant will be provided with written notice on the Committee's decision. The Committee's decision is final and conclusive.
If you are dissatisfied with the Committee's decision after you have pursued these steps, you have the right to file a lawsuit in a state or federal court. You may not file a lawsuit before 90 days has passed after you file your claim or later than three years after the loss due to death, disability or dismemberment occurred.
Plan Modification and Termination
Duke reserves the right, in its sole discretion, to modify, suspend or terminate any plan at any time, for any reason.
Authority of the Committee and the Plan Administrator
Both the Staff Fringe Benefit Committee and the Plan Administrator have the duty and discretionary authority to interpret and construe the provisions of the plan, subject to the objective terms of the plan and the claims and claims review procedures described above. Interpretations and determinations made by the Committee and the Plan Administrator will be applied uniformly to all persons similarly situated and will be binding and conclusive upon each eligible employee and dependent who is covered under the plan, his or her beneficiary and any other interested person. Such interpretations and determinations made by the Committee and the Plan Administrator will only be overruled by a court of law if the Committee and the Plan Administrator are found to have acted arbitrarily and capriciously in interpreting and construing the provisions of the plan.
Your rights under ERISA (Employee Retirement Income Security Act)
Duke wants you to have all the benefits for which you are eligible. This brochure describes the life insurance plans and tells you how to get more information. The claims filing procedures tell you how to request benefits. The appeals section tells you how to follow up on your request, if necessary.
ERISA requires that the following statement be included in summary plan descriptions for plans that are covered by this law.
Upon your request, the pertinent plan documents, insurance contracts, and all documents filed with the US Department of Labor, will be made available within 10 days for examination during normal working hours at Human Resources offices or Benefits Administration. You may also obtain a personal copy of any of these documents, at a reasonable charge, by writing the appropriate plan administrator. If copies of pertinent plan documents requested in writing are not furnished within 30 days, barring circumstances beyond the control of the plan administrator, you may file suit in a federal court seeking damages of up to $100 for each day of unexcused delay in providing such materials.
Once each year you will receive a summary of each plan's financial report, called a Summary Annual Report. The plan's ERISA report is filed annually with the US government.
You have a right to expect "fiduciaries", the persons who are responsible for the administration of each plan, to act solely in the interest of participants and their beneficiaries and to exercise prudence in the performance of their duties. If it should happen that the fiduciaries misuse a plan's money, you may seek assistance from the US Department of Labor, or you may file suit in a federal court.
No one may fire you or otherwise discriminate against you in any way to prevent you from obtaining a pension or welfare benefit under the plans, or exercising your rights under ERISA. In other words, asserting a claim for a benefit or exercising your rights under ERISA will in no way affect your employment status.
Duke urges you to bring any questions or problems about your benefits to the attention of Benefits Administration. This book summarizes the claims and appeal procedures for determining your benefits. If a claim for a benefit is denied in whole or in part, the claimant, you or your beneficiary, will receive a written explanation of the reason for the denial. The claimant has the tight to have the plan administrator review and reconsider the claim. If the claimant is not satisfied with the results of the procedure, he or she may file suit in a federal or state court.
If you bring an action in any court relating to a plan, the court will decide who should pay court costs and legal fees. If you are successful, the court may order the person you have sued to pay court costs and legal fees. If you lose, the court may order you to pay these costs and fees if, for example, it finds the claim is frivolous.
If you have questions about this statement or your rights under ERISA, please contact Benefits Administration or the appropriate plan administrator. You may also obtain this information from the nearest area office of the Pension and Welfare Benefits Administration, US Department of Labor, listed in your telephone directory or the Division of Technical Assistance and Inquiries, Pension and Welfare Benefits Administration, US Department of Labor, 200 Constitution Avenue, NW, Washington, DC 20210